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0850 222 86 44
toggcare@togg.com.tr
Bilişim Vadisi, Muallimköy Mahallesi Deniz CaddesiNo:143/1 41400 Gebze Kocaeli-Türkiye
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Kocaeli
Headquarter
Bilişim Vadisi, Muallimköy Mahallesi Deniz Caddesi No:143/1 41400 Gebze Kocaeli-Türkiye
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Ankara
Togg Trutek
Söğütözü, 22. Sk. 2 B, 06510 Çankaya/Ankara, Türkiye
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Togg
Technology Campus
Gençali, M. K. Atatürk Cd. 14/99a, 16620 Gemlik/Bursa, Türkiye
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Stuttgart
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Schelmenwasenstraße 34, 70567 Stuttgart, Germany
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Frequently Asked
Questions
Answers to Your Burning Questions
How can I place an order for the T10X?
During the pre-order period previously announced by Togg, you can create a smart device configuration through the Trumore app or www.togg.com.tr. Once you successfully make the prepayment, you become eligible to enter the draw lots for T10X. After the draw lots, due to high demand, we include the lucky winners in our entirely digital order journey. While you proceed with the purchasing process, we keep you regularly informed about the progress.
Which payment option does Togg accept?
We’ve accepted three payment options in the context of the T10X digital purchasing process:
1) Digital Financing:
We are pioneering a first in Turkey and introducing digital vehicle financing through Trumore. You can review our offers from partner banks and use digital credit for the remaining payment of your smart device.
2) Pay in Full:
After the pre-payment, you can proceed to the next step by paying the remaining amount through your e-wallet or money transfer.
3) Self-financing:
Would you like to work with your bank? After applying with your bank directly, you can send us the necessary documents and move on to the next step.
Can I get information about the registration process?
The registration process is carried out in collaboration with our registered users. To ensure a smooth procedure, please provide the necessary documents to us on time:
A power of attorney (prepared the sample that we provided and valid for at least 1 month)
Motor Third-party Liability Traffic Insurance
Republic of Turkey Identity Card (photos of the front and back)
Residency Certificate
Obtain the Plate Allocation Certificate from the Provincial Directorate of Security if you prefer a custom license plate.
You need to send all these documents to us following the instructions specified in the Trumore app. Once the checks are completed, we will initiate your registration process, and your license and plate will be issued.
What are the types of charging? Is there any difference between them?
There are different ways to charge an electric vehicle:
Fast Charging Station (DC Charger)
Slow Charging Station (AC Charger)
Standard household electric outlet (via a wall charger box).
AC and DC charging stations can be found at various city locations, such as gas stations, parking lots, and shopping centres. These locations can draw a higher charging current than at home. You will likely use slow charging (3.7kW) power when charging your vehicle at home. As a result, the charging time can exceed 24 hours, depending on your vehicle’s battery capacity. Charging stations can provide up to 150kW of power, reducing charging times to at least 30 minutes.
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